Privacy policy

When you book, we ask for your name, your email address, and optionally your phone number, along with anything you choose to type in the notes box. We record the services you chose, the date and time, and whether the visit was completed, cancelled or missed.

Loyalty points are kept on your record so they can come off a future bill. If you unsubscribe from thank-you emails, we record the date so we stop sending them.

We do not ask for or store payment details. The studio takes cash and e-transfer in person.

Your name, email and phone number are used to hold your appointment, send you a confirmation, remind you before your visit, and let you know if something changes. The notes go to Faiza so she can prepare for your visit.

After a visit we send one thank-you email. Every few months at most, that email may ask you to leave a Google review. Each thank-you email carries an unsubscribe link that stops them; confirmations, reminders and cancellation notices still arrive because they are part of the booking itself.

There are no passwords. To see or change your appointments, you enter your email and we send a one-time code that expires after a short time. Once you sign in, a signed cookie keeps you signed in on that browser until it expires or you sign out.

The public pages use Google Analytics to count visits and see which pages people read. Google sets its own cookies for this and receives your IP address and browser details. We use the totals; we do not tie analytics to your booking record. Google's privacy policy explains how it handles that data.

Your name and email are passed to the email delivery service that sends our messages, and your contact details and appointment summary are kept in the client records system the studio uses to manage bookings. Both are run for us by our technology provider and act only on our instructions.

The website and its database are hosted on Amazon Web Services in the United States, so your information is stored outside Canada and may be subject to the laws there.

We do not sell, rent or share your information with anyone for their own marketing.

Your record and appointment history stay while you remain a client, so your loyalty points and past visits are there when you come back. Expired sign-in codes are of no further use and are cleared.

You can ask us to delete your record at any time. We will remove your name, email, phone number, notes and points. A minimal record of completed appointments may be kept where it is needed for the studio's accounts.

Under Canadian privacy law you can ask what we hold about you, ask us to correct it, withdraw consent, or ask us to delete it. Email bookings@miltonwaxstudio.com or call 226-752-5398 and we will reply within a few days.

If you are not satisfied with how we handled a request, you can contact the Office of the Privacy Commissioner of Canada.

If we change what we collect or who handles it, this page changes at the same time and the date at the top moves. The date is the version.